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Customer Service

Our Customer Service representatives are happy to assist you. We welcome your call or email at customerservice@cccofamerica.com and will do our best to answer any questions you may have about our products or your orders. Call us toll free at 1-800-935-2222, Monday-Friday, 8:00 am to 5:00 pm (CST).

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal check/money orders. This will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check/money order, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to:

CCC of America
P.O.Box 166349
Irving, TX 75016

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

Generally, all orders ship within 5 business days from the date the order is received. A delay may be a result if an item is back-ordered. Items temporary out of stock will be shipped as soon as available. A CCC representative will contact you if an item ordered is no longer available. We appreciate your understanding and patience in this matter.

Prices

Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

To Report a Damaged Item

To report a damaged or defective item, contact Customer Service at 1-800-935-2222 or email customerservice@cccofamerica.com within 10-days of receipt. We will happily replace the item(s). Please note shipping and handling charges are non-refundable. If you purchased our products at your local bookstore, gift shop or online retailer, please contact them directly to replace your item(s).

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.